Privacy Policy
Last Updated: 27 October 2026
1. Introduction
Welcome to Addox Digital.
At Addox Digital, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, manage, store, and protect personal information when you visit https://addox.in/, enquire about our services, communicate with our team, or become our customer.
Addox Digital provides digital marketing, performance marketing, search engine optimization (SEO), lead generation, website development, social media marketing, and marketing automation services.
2. Information We Collect
Depending on your interaction with our website and services, we may collect the following information:
Contact Information: Your name, email address, phone number, and WhatsApp contact details.
Business Information: Your business name, business requirements, requested services, and information voluntarily provided during an enquiry or consultation.
Website Enquiries: Details submitted through our website contact forms, consultation requests, and other enquiry channels.
Communication Information: Messages, enquiries, and other information you share with us through WhatsApp, telephone, or email.
Website Usage Information: Technical information such as browser type, device information, IP address, and website interactions may be collected through website infrastructure or tracking technologies where enabled.
3. How We Use Your Information
We use personal information for purposes including:
Responding to website enquiries and service requests.
Contacting prospective customers about requested services.
Scheduling consultations and business meetings.
Preparing proposals and providing digital marketing services.
Managing customer relationships and following up on enquiries.
Improving our website, communication, and customer experience.
Sending relevant service or promotional communications where permitted.
Maintaining website security and fulfilling applicable legal requirements.
4. Lead Management and Data Storage – Privyr CRM
Addox Digital uses Privyr CRM to store and manage lead information and customer enquiries.
Information collected through our enquiry processes may be recorded in Privyr, including names, contact details, enquiry requirements, communication history, and follow-up information.
Our team uses this information to manage enquiries, coordinate consultations, track lead progress, and communicate with prospective customers.
Privyr provides its own data processing, privacy, and security arrangements. Information handled through Privyr may be processed or stored in locations outside India, according to the provider’s applicable terms.
For more information, please review Privyr’s Privacy Policy.
5. WhatsApp, Email and Telephone Communication
When you contact Addox Digital through WhatsApp, email, or telephone, we may use the information you share to respond to your enquiries and provide information about our services.
Relevant business communication and follow-up details may be recorded in our CRM.
You may request that we stop sending optional promotional communications by contacting us through our official contact details.
Communications made through third-party platforms are also subject to those platforms’ applicable privacy practices.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor interactions, and evaluate website or marketing performance.
Where analytics or advertising measurement technologies are enabled, those technologies may process technical identifiers and interaction data according to their configurations and applicable privacy terms.
Visitors can control certain cookies through their browser settings. Where additional consent is legally required, appropriate choices should be provided.
7. Sharing Information with Service Providers
To operate our business, personal information may be processed by relevant third-party service providers, including:
Privyr CRM for lead management and customer follow-ups.
Website hosting and technical service providers.
Email and business communication providers.
Messaging platforms used for customer communication.
Analytics and advertising technology providers, where enabled.
We seek to limit information sharing to what is appropriate for the relevant business purpose and applicable legal requirements.
We may also disclose information where required by applicable law or valid legal process.
8. Data Retention
We retain personal information according to the purposes for which it was collected, the status of the business relationship, operational requirements, and applicable legal obligations.
For enquiries and lead records, the relevant considerations include responding to the enquiry, providing requested services, maintaining appropriate business records, and carrying out permitted follow-up communications.
You may contact us to request information about the retention of your personal data or to request its deletion, subject to applicable legal requirements.
9. Data Security
Addox Digital aims to use reasonable organizational and technical safeguards to protect personal information against unauthorized access, misuse, alteration, or disclosure.
Our lead management provider, Privyr, maintains its own security measures, as described in its published privacy and security documentation.
However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.
10. Your Privacy Rights
Subject to applicable laws, you may contact Addox Digital to:
Request access to personal information relating to you.
Request correction of inaccurate information.
Request deletion of information where applicable.
Withdraw consent where processing relies on consent.
Opt out of optional promotional communications.
Raise a privacy-related concern or complaint.
We will review privacy requests and respond in accordance with applicable requirements.
11. External Websites and Third-Party Platforms
Our website may contain links to third-party websites, social media platforms, and external services.
These websites and platforms may have their own privacy policies and data-handling practices.
We encourage visitors to review the relevant policies before submitting personal information.
12. Children’s Privacy
Our digital marketing and business services are intended primarily for businesses and individuals seeking professional services.
We do not intentionally seek personal information from children through our general business enquiry forms.
If you believe a child has provided personal information to us, please contact us to request an appropriate review.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technologies, data-handling practices, or applicable legal requirements.
Updates will be published on this page with a revised date.
14. Contact Information
For questions, concerns, or requests relating to personal data and privacy, contact:
Addox Digital
3rd Floor, Mall Aslam, Mannarkkad Road, Perinthalmanna, Kerala, India
Email: info@addox.in
Phone: +91 98473 90904
Website: https://addox.in/
Privacy Policy: https://addox.in/privacy-policy/